Online Survey form

*

First

Last

Email Address *

Year: *

Department

CUSTOMER SERVICE

1. Library staff treat me fairly and without discrimination *

Always Mostly Sometimes Never

2. Library staff are professional in their dealings with me *

Always Mostly Sometimes Never

3. Library Staff are approachable and friendly *

Always Mostly Sometimes Never

4. Library staff take an interest in me and my needs *

Always Mostly Sometimes Never

5. Library staff give my inquiries appropriate response *

Always Mostly Sometimes Never

6. Library staff respond clearly and accurately to inquiries *

Always Mostly Sometimes Never

7. Library staff provide quality service *

Always Mostly Sometimes Never

8. Library staff keep me informed about new services and collections *

Always Moslty Sometimes Never

FACILITIES

1. I am able to access workstations in the library *

Always Mostly Sometimes Never

2. Computer facilities and electronic equipment are accessible *

Always Mostly Sometimes Never

3. Printing facilities are adequate *

Always Mostly Sometimes Never

4. Borrowing facilities are good *

Always Mostly Sometimes Never

5. Group study facilities are adequate *

Always Mostly Sometimes Never

6. Photocopying facilities are adequate *

Always Mostly Sometimes Never

7. Library staff keep me informed about new services and collections *

Always Mostly Sometimes Never

8. Library space is adequate *

Always Mostly Sometimes Never

9. Opening hours are adequate *

Always Mostly Sometimes Never

10. Study space in the library is adequate *

Always Mostly Sometimes Never

Library Holdings / Resources

1. Resources are appropriate for my course needs *

Always Mostly Sometimes Never

2. The library's collection meets my research needs *

Always Mostly Sometimes Never

3. Resources are up to date and relevant *

Always Mostly Sometimes Never

4. Resources are easy to find *

Always Mostly Sometimes Never

5. Suggestions to find resources elsewhere are good *

Always Mostly Sometimes Never

6. Recommendations for new or different resources are listened to by library staff *

Always Mostly Sometimes Never

7. I usually find the resources I need *

Always Mostly Sometimes Never

Electronic Resources

1. I find the OPAC useful *

Always Mostly Sometimes Never

2. I use any electronic journals listed on the library catalogue *

Always Mostly Sometimes Never

3. I use databases in my research. (EBSCO, HINARI, DOAJ, etc.) *

Always Mostly Sometimes Never

4. I use KDC resources *

Always Mostly Sometimes Never

Comments and Suggestions

How often do you use the library? -why/why not?

How do you generally assess the library services?

Please comment on any services you would like to see offered in the library that are currently unavailable

Year Graduated

SPUP-Knowledge and Information Resource Network

CUSTOMER SERVICE

FACILITIES

Library Holdings / Resources

Electronic Resources

Comments and Suggestions

Director’s Corner

Quick Links

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